IT Service Management

IT service management (ITSM) is the sum of activities which are directed by policies, organized and structured in processes and supporting procedures. These activities are carried out by an organization to design, plan, deliver, operate and control IT services that are made available to customers. As such it can be said that ITSM is the implementation of IT services that meet customers' needs. It is accomplished by the IT service provider with the help of an appropriate mix of people, processes and information technology. IT Service Management is different from other management approaches such as network management and IT Systems Management.  IT Service Management focuses on customer needs and IT services for customers.

IT service management (ITSM) is a general term that defines a planned methodology to design, deliver, manage and improve the way businesses make use of IT. ITSM includes all the distinct activities and processes that support a service throughout its development period, from service management to change management, problem and incident management, asset management, and knowledge management.

There are various frameworks that are used by ITSM. Popular among them are:

• ITIL 
• COBIT
• Microsoft Operations Framework(MOF)
• Six Sigma
• ISO 20000
• The Open Group Architecture Framework(TOGAF)

 What are the benefits of ITSM?

The benefits of ITSM can be categorized into two i.e. IT-specific and Business-level benefits. Both the IT-specific and business-level benefits have been described below individually:

• IT-Specific Benefits
  • Increased IT effectiveness and productivity through
    • defined roles and responsibilities
    • repeatable and upgradable processes based on best-practice-methodologies
  • Better support for governing and compliance challenges and increased control
  • Increased customer awareness of IT and its services and the business value they deliver
  • Increased visibility and understanding of IT services

• Business –Specific Benefits
  • Increased IT e­fficiency and productivity through
    • A better understanding of business requirements, resulting in better-fitting IT services
    • Increased business productivity through higher IT service availability levels
  • Increased IT cost e­fficiency and worth
  • Better prospects management
  • Decreasing the business impact of incidents

Why Choose The MSP Training?

At MSP Training, we provide the delegates with highly qualified as well as certified instructors. Help is available for the delegates mostly. The delegates are provided with manuals that they can reference even after the course completion. During the course the delegates will get knowledge as well as skills that help them to pass the examination.