ITIL® Framework

September 06, 2018

ITSM

All managerial aspects of IT businesses such as designing, planning, operating and controlling IT services are included in ITSM.

ITIL®

ITIL® framework offers practical guidance on almost every aspect of an end to end service management. It covers the complete range of people, processes and services.

The need for ITIL®

ITIL® enables the professionals to deliver appropriate services to the customers so that they can achieve their confidence and satisfaction. ITIL® plays a vital role in the following areas:

ITIL® Versions

ITIL framework covers each and every aspect of IT service management that is essential for continual improvement. It underwent various changes since its origin which leads to its versions.

The foremost version of ITIL® was ITIL V1. It consisted of 31 books
ITIL® V1 was then revised and replaced by ITIL®V2 which was accepted worldwide and is used by thousands of organisations globally.
The third version of ITIL® was consolidated in 2007 which consists of five core books covering the lifecycle. It has 26 processes and 4 functions.
After this, the 2011 version of ITIL® was published.

Benefits of ITIL®

Following are some of the most common benefits of ITIL®:

Controlled Infrastructure Services
Enhanced Decision-making
Better Financial Management
Improved Service Availability
Improved Customer Satisfaction
Clear Organisational Structure